5 Customer Service Tips for Spas and SalonsFebruary 8, 2018Your spa or salon is more than just what is seems on the surface. It is a sanctuary for some who just want to be pampered. Others might be looking forward to their appointment to relax and turn around a bad day. As such, it does not do if the first thing they see when they enter your establishment is a surly customer representative who does not even look up from their cell phone when they inquire after a service. Customer service can make or break your reputation. Here, we offer five basic but crucial tips that can help you maintain a good relationship with your clients through proper customer service. Five Important Tips for Spa or Salon Owners 1. Be Friendly and Smile So much of your client’s experience hinges on the first 15 seconds when they enter your salon. Smiling at them makes them feel comfortable and welcome. It also makes them feel happy that they’re being greeted by a friendly face. Offering your service with a smile and being nice to your customers will let them have an idea on what to expect from your services overall. 2. Communication is Important Your clients want to know if you’re paying attention. In short, they want to feel special. Train your employees to take special note of any details that customers tell you so they can talk about it on their next visit. For example, if a client tells you they’re getting ready to go to a birthday party, ask about it. Show your customers that you don’t just think of them as people to get money from, but as individuals you actually take an interest in. 3. Ask Them for Feedback Suggestions and feedback count. Although your customers don’t know the details about your business, it’s always nice to know that you’re upfront about new ideas and services. If a client suggests that you offer skin care services along with hair care, ask them which service they’d like in particular. If they want you to do something new, get them to show you a picture. This shows that you’re willing to make their ideas a part of your overall business. 4. Attention-to-Detail Your clients have a lot of choices when it comes to spas and beauty salons. What would make them come to your establishment instead? One winning strategy is to offer them more than just your services. Give them proper attention and focus on the small details, like their name, whether they’d like tea or coffee, or if they’d like something to eat while they wait for their appointment. Offer quality retail merchandise and new products on discount. Give small giveaways and make the effort to make them a part of your business. 5. Appointment Reminders Sending reminders to clients about their appointments just shows that you have a professional business and your clients need to respect the time. Sometimes, people do forget the right time as well, so this can only come in handy. If the client is running late, they’ll have the hindsight to contact you and let you know about their time delay, since they’ll know that you’re waiting for them. Manage Your Beauty Salon Effectively Salon Income Booster can help you grow and improve your business. Contact us and use our marketing strategies to improve your customer relationship and increase salon revenue. For more help, download our free e-book on the top challenges salon owners face, and the best ways to overcome them!